/05 — Products

Energy & Utilities Cloud,
360° customer, asset and revenue intelligence.

Built on the Salesforce ecosystem and tailored for energy and utilities — from customer 360° to AI-driven automation, prebuilt industry data models, field-service excellence, and clean-energy program management.

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Energy and utilities cloud dashboard
Customer view
360°
AI engine
Einstein
Data model
Pre-built
Stack
Salesforce

Platform features

Nine reasons utilities choose this stack.

Built on Salesforce — Customer 360°, Einstein AI, an industry data model and the Data Cloud — orchestrated for energy and utility operations.

Improved customer experience

360° view of customers (usage, billing, service history). Personalised communication, omnichannel engagement (call centre, chat, self-service). Result: faster issue resolution and higher satisfaction.

AI-driven automation & productivity

Einstein and Agentforce drive next-best actions, automated workflows and smart case resolution. Agents respond quickly with relevant insights. Result: reduced manual work, improved efficiency.

Industry-specific data model

Prebuilt energy & utilities data model (customers, assets, meters, tariffs) eliminates heavy customisation. Result: faster implementation and lower development cost.

Field service & asset management

Track assets (meters, grids) in real time. Predictive maintenance and automated work orders. Result: reduced downtime, improved operational efficiency.

Better sales & revenue growth

Configure, Price, Quote (CPQ) for utilities — multi-site complex pricing, cross-sell & upsell, lead scoring. Result: increased revenue, faster deal closure.

Unified data & integration

Integrates billing systems, Customer Information Systems (CIS), and external apps via APIs or MuleSoft. Centralises everything. Result: better decisions, real-time insights.

Sustainability & clean-energy support

Manage clean-energy programs and customer participation. Track energy savings and environmental initiatives. Result: supports ESG goals and regulatory compliance.

Faster time-to-market & lower costs

Prebuilt apps reduce custom development. Order management and workflows automated end-to-end. Result: reduced IT cost, quicker deployment.

Scalable & future-ready platform

Built on Salesforce ecosystem (Data Cloud, Tableau, AI). Supports digital transformation and energy transition. Result: easily scales as the business grows.

Ready to modernise utility operations?

See Energy & Utilities Cloud in action.

Tell us about your current customer/asset/billing stack — we'll show how a Salesforce-based Energy & Utilities Cloud rollout could replace it.

Request a demo